At VIP Turkey Transfer, we are committed to providing exceptional service to our customers. We understand that plans can change, and we have established a refund policy to ensure transparency and fairness.
Cancellation and Refund Policy
1. Full Refund:
– Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.
2. Partial Refund:
– Cancellations made between 12 to 24 hours before the scheduled pickup time are eligible for a 50% refund.
3. No Refund:
– Cancellations made less than 12 hours before the scheduled pickup time are not eligible for a refund.
– No-shows and cancellations after the scheduled pickup time are not eligible for a refund.
How to Cancel Your Booking
To cancel your booking, please contact us via one of the following methods:
– Email: [email protected]
– Phone: +90 553 944 3223
– WhatsApp: +90 552 500 55 20
Please provide your booking reference number and the reason for cancellation when contacting us.
Processing Refunds
– Refunds will be processed within 7 business days of receiving your cancellation request.
– The refund will be issued to the original method of payment used during booking.
Modifications
If you need to modify your booking, please contact us as soon as possible. Modifications are subject to availability and may incur additional charges.